Privacy Policy

1. Introduction

Tuition.com.sg ("we", "us", "our") is committed to protecting your privacy and personal data in accordance with the Singapore Personal Data Protection Act 2012 ("PDPA").

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our tuition matching platform and services.

2. What We Are

Tuition.com.sg is a lead generation and matching platform that connects students and parents with qualified private tutors in Singapore. We are an intermediary service and do not directly provide tuition services.

3. Personal Data We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number (if provided)
• Educational Information: Student's level, subjects required, preferred schedule
• Location Data: Preferred tuition location or area
• Technical Data: IP address, browser type, device information, cookies
• Communication Data: Your requests, feedback, and correspondence with us

4. How We Collect Personal Data

• When you fill out our tuition request form
• When you browse our website (via cookies and analytics)
• When you contact us via email or other communication channels
• When you interact with our platform features

5. How We Use Your Personal Data

We use your personal data for the following purposes:

• Matching Services: To match you with suitable tutors based on your requirements
• Communication: To respond to your inquiries and provide updates on tutor matches
• Service Improvement: To analyze usage patterns and improve our platform
• Marketing: To send relevant educational content and updates (with your consent)
• Legal Compliance: To comply with Singapore laws and regulations

6. Disclosure of Personal Data

We may disclose your personal data to:

• Tutors: Your contact information and requirements are shared with matched tutors so they can contact you
• Service Providers: Third-party services that help us operate our platform (email services, analytics, hosting)
• Legal Authorities: When required by Singapore law or to protect our legal rights

Important: By submitting a tuition request, you consent to your information being shared with matched tutors for the purpose of providing you with tuition services.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes stated in this policy, or as required by Singapore law. Typically, this means:

• Tuition requests: Retained for up to 12 months after your last interaction
• Email communications: Retained for up to 24 months
• Analytics data: Retained in anonymized form for up to 26 months

8. Your Rights Under PDPA

Under Singapore's PDPA, you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request correction of inaccurate personal data
• Withdrawal: Withdraw consent for us to collect, use, or disclose your personal data
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us at: hello@tuition.com.sg

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12. Children's Privacy

While our services are often used on behalf of children, we do not knowingly collect personal data directly from children under 13. All requests should be submitted by a parent or legal guardian.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact us at:

15. PDPA Compliance

This Privacy Policy is designed to comply with the Singapore Personal Data Protection Act 2012. If you believe we have not complied with PDPA requirements, you may contact the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg